Updated 01/04/2020 10:40

Further to the announcement by the Government, only immediate family can attend a funeral at Mortlake Crematorium – and absolutely no more than 10 people during this very difficult and unprecedented time.  This number may be further reduced in the coming days  so family need to check before coming to a service.

The Crematorium Grounds and Remembrance Rooms are closed to all other visitors.

Our Board is following guidance from the Government Guidance https://www.gov.uk/government/publications/covid-19-guidance-for-care-of-the-deceased/guidance-for-care-of-the-deceased-with-suspected-or-confirmed-coronavirus-covid-19

&/or Professional Bodies such as the Institute of Cemetery and Crematoria.  The latest information from the ICCM is on the following link  https://www.iccm-uk.com/iccm/covid19-and-cemeteries-and-crematoria-frequently-asked-questions/.

We are a small team, therefore for us to be able to provide the essential service of cremating we have put the following measures into place.  These may change, but with your help and the help of people coming to crematorium you could help us to keep delivering this essential service.

The family member arranging a funeral can order a webcast of the service via their funeral director, (at Mortlake Crematorium there is currently no charge for this service) which helps those who are self-isolating, can’t travel, ill or are in a high risk group. If you are in this group you are not to come to the Crematorium.  The webcast facility is now available to be watched at the time the funeral is taking place and will available, via a downloadable link within a few days.  The applicant can then forward the file to those who could not attend.

 The following must be done:

  • Do not come to the Crematorium if you have any of the well-publicised symptoms, are self-isolating or are in a high risk category
  • Only immediate family (no more than 10 people) at the Crematorium and they must keep the recommended distance from each other (6.5 feet or 2 meters) and to limit the risk of infection to our staff and others
  • Stay in your car if you have driven until it is time to go into the chapel, keep your social distance in all areas of the crematorium, including the chapel and do no gather in the waiting room.
  • Please do not go into our vestry
  • Do not touch our chapel door handles, please let our staff do it
  • Do not shake hands
  • Do not leave used tissues, orders of service or any personal items in the chapel
  • Keep the social distance from everyone, in all areas;  the chapel and the grounds
  • If using the loos please wash your hands as recommended
  • No more than 1 person to witness the start of cremation (if this can be accommodated)
  • No family members to carry the coffin
  • Curtains will be closed at the end of the service – people can blow kisses or wave, but personal items cannot be placed on the coffin once in our chapel.

We hope these measures help to keep our staff, you and the wider community safe.

Some other changes

  • From the 6th April services will be at 30 minute intervals
  • There are no hymn or funeral service books in the chapel
  • Scattering of ashes appointments will not be made at the moment
  • Ashes to be collected only by Funeral Directors by prior appointment/agreement with us
  • No family history research or memorial applications will be processed
  • The Remembrance Rooms are closed and and there no vases for flowers.
  • Only people that are allowed to attend a funeral should be on crematorium grounds

In these very difficult times it is important that bereaved people get help – please go the the Good Grief Trust for further information  Link to the Good Grief Trust

Lockdown by Fr. Richard Hendrick, OFM – 13th March 2020

Yes there is fear.  Yes there is isolation. Yes there is panic buying. Yes there is sickness. Yes there is even death. But, They say that in Wuhan after so many years of noise You can hear the birds again.

They say that after just a few weeks of quiet The sky is no longer thick with fumes But blue and grey and clear. They say that in the streets of Assisi People are singing to each other across the empty squares, keeping their windows open so that those who are alone may hear the sounds of family around them.

They say that a hotel in the West of Ireland Is offering free meals and delivery to the housebound.

Today a young woman I know is busy spreading fliers with her number through the neighbourhood So that the elders may have someone to call on.

Today Churches, Synagogues, Mosques and Temples are preparing to welcome and shelter the homeless, the sick, the weary All over the world people are slowing down and reflecting All over the world people are looking at their neighbours in a new way All over the world people are waking up to a new reality To how big we really are.

To how little control we really have. To what really matters. To Love.

So we pray and we remember that , Yes there is fear. But there does not have to be hate. Yes there is isolation. But there does not have to be loneliness. Yes there is panic buying. But there does not have to be meanness. Yes there is sickness. But there does not have to be disease of the soul Yes there is even death.

But there can always be a rebirth of love.

Wake to the choices you make as to how to live now. Today, breathe.

Listen, behind the factory noises of your panic The birds are singing again The sky is clearing, Spring is coming, And we are always encompassed by Love.

Open the windows of your soul And though you may not be able to touch across the empty square,



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