Updated 06/05/2021 09.30
The Crematorium are only open for people attending funerals, for those attending a scattering of ashes appointment or visiting a loved ones scattering location/memorial.
The Crematorium Grounds are not a public open space and are therefore not open for people to exercise.
All those visiting the Crematorium, attending funerals or have an appointment for the scattering of ashes must wear a face mask. The maximum number of people who can attend a scattering of ashes appointment is 15.
People must leave the Crematorium grounds once the funeral has finished.
The government guidance aims to balance the needs of the bereaved to mourn appropriately, whilst minimising the spread of COVID-19 infection. The guidance on funerals can be found here
The government guidance for funerals, it is a requirement that mourners can attend so that a safe distance of at least 2 metres can be maintained between individuals. At Mortlake Crematorium this means 20 people can attend with a safe distance of 2 metres in the chapel (this is using the gallery too, so please be aware some people may have to climb stairs). Depending on individual households there may be circumstances where 30 people can attend. Each request for more than 20 people will be looked at on an individual basis and the cremation applicant will need to provide details of the number and names of people in each household. We will use the cremation applicant as the person to contact for purposes of Track and Trace, therefore each cremation applicant must be aware of who is coming to the funeral.
The actions required are:
- ensuring venue capacity and attendance numbers allow social distancing (at least 2 metres or 3 steps) to be maintained between individuals.
- a modest number of close friends and family of the deceased can attend
- visitors must wear face masks in the chapel and any crematorium building
- mourners who are clinically vulnerable should also be facilitated to attend, with processes put in place to minimise the risk of transmission.
- any mourner who has COVID-19 symptoms (a new continuous cough, a high temperature, or a loss of, or change in, their normal sense of taste or smell) should not attend the funeral as they pose a risk to others; remote participation should be considered
- mourners should also follow the advice on social distancing when travelling to and from the funeral gathering.
Services from 10.00am will take place at 40 minute intervals, the actual service time is 30 minutes. This allows time for people to enter and leave the chapel ensuring social distance is maintained. It also allows time Crematorium staff to clean the chapel in between each service. The 9.00 and 9.30 services have an actual service time of 20 minutes.
Funeral Services are still individual and can be personalised in the following way:
- Your choice of music to listen to
- Visual tributes and photos on our screens
- Readings, poems and prayers
- Eulogy, personal tributes
The family member arranging a funeral can order a webcast of the service via their funeral director, (the fee is £60 for this service) which helps those who are self-isolating, can’t travel, ill or are in a high risk group.
Another suggestion for family members and friends to be part of the service is to let them know the music, readings that they have chosen and they can play this at home, maybe light a candle and remember their relative/friend when they are able to.
The guidance for funerals has been updated by Central Government (full link at the bottom). The guidance now includes additional information for communities managing a death.
Those organising a funeral should adhere to the following:
- Due to the size of the chapel, at Mortlake Crematorium 20 people can attend with a safe distance of 2 metres between individuals in the chapel (this is using the gallery too, so please be aware some people may have to climb stairs). Depending on individual households there may be circumstances when 30 people can attend. Each request for more than 20 people will be looked at on an individual basis; the cremation applicant will need to provide details of the number and names of people in each household. If it is possible to seat households safely permission may be granted. If a request has not been received or permission is not granted the maximum number that can attend is 20.We will use the cremation applicant as the person to contact for purposes of Track and Trace, therefore each cremation applicant must be aware of who is coming to the funeral.
- At no point should mourners mix closer than 2 metre apart from each other if from different households
- Face coverings must be worn
- Use sanitiser before entering the chapel
- Mourners should follow the advice on social distancing when travelling to and from the funeral gathering
- Mourners should avoid any direct face-to-face or physical contact, for example, hugging each other unless they are part of the same household, that is, they have already been living in the same house as each other
- Mourners in attendance, should follow the general advice on hand hygiene and preventing the spread of infection
- Activities such as singing, chanting, requiring raised voices or playing of instruments that are blown is not allowed. This is because these activities pose a possible additional risk of infection even if social distancing is being observed or face coverings are used
- Before and after each service, we will clean and disinfect the area in which the service has taken place, as well as frequently touched objects and surfaces using cleaning products to reduce the risk of passing the infection on to other people
- In many situations the household members of the deceased person will be the next of kin; they may be having to self-isolate in line with household guidance. Where the funeral is scheduled to take place before the period of household isolation has been completed (10 days from the first case in that household), there should be no mixing between mourners who are self-isolating and those who are not
- Stay in your car if you have driven until it is time to go into the chapel, keep your social distance in all areas of the crematorium, including the chapel and do not gather in the waiting room.
- Only Mortlake Crematorium staff and one other person (Minister/Celebrant/FD) can go into the vestry
- Only Mortlake Crematorium staff to touch chapel door handles
- Do not shake hands
- Do not leave used tissues, or any personal items in the chapel
- If using the loos please wash your hands as recommended
- No more than 2 people to witness the start of cremation (if this can be accommodated) – the witness start of cremation can be viewed by others from the screen in the chapel.
- Curtains will be closed at the end of the service – people can blow kisses or wave, but personal items cannot be placed on the coffin once in our chapel.
- The coffin can be carried by a maximum of four bearers if from the same household or bubble.
- A tribute on the coffin, a spray is ideal if you would like it cremated with the person – (plastic bases and oasis cannot be cremated, if you have other flowers in our floral courts, you are welcome to take them home with you)
- Coffins must be sealed and cannot be opened
- All bodies must be in sealed coffin (no shrouds allowed)
- Please leave the crematorium grounds once the funeral is finished; no food or drink is allowed on the premises
We hope these measures help to keep our staff, you and the wider community safe.
In these very difficult times it is important that bereaved people get help – please go the the Good Grief Trust for further information Link to the Good Grief Trust
Our Board is following The guidance on funerals can be found here