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Updated 08/12/2021


All those attending a funeral at Mortlake Crematorium are expected to wear a mask/face covering in the chapel and other rooms in the crematorium such as Remembrance Rooms, Waiting Rooms, toilets and office unless they are exempt.

Since 19th July 2021, full seating capacity of the chapel has been allowed – that is 94 downstairs and 36 upstairs – 130 in total.

If more people attend than we can be seated in our chapel, they will be able to gather outside the chapel, and listen to the service from the speakers, or if a webcast had been ordered, they may choose to watch it from personal devices (many may like to do this from their cars).

There is sanitiser available as you go into the chapel and in other places around the building.

As numbers of people contracting COVID is currently very high we will expect people to:

  • Wear mask/face covering in the chapel/waiting room
  • Maintain Social distancing when possible.
  • Not attend if they are feeling unwell
  • Take a test before coming and mixing with others that may be vulnerable
  • Sanitise hands before entering the chapel
  • Take away any of their used tissues from the chapel

It is still recommended that people sit in their household/bubbles in the chapel.   If someone coming is vulnerable or anxious, please let your Funeral Director and us know so they can be seated safely.

Those playing wind instruments or professional singers are asked to take a lateral flow test shortly before they come to the Crematorium.

Picnics, tables being set up for refreshments, food and drink are not allowed on the premises.  To avoid contact with other families attending other services, please leave the crematorium shortly after the service.

The family member arranging a funeral can order a webcast of the service via their funeral director, which helps those who are self-isolating, can’t travel, ill or are in a high risk group.

We hope these measures help to keep our staff, you and the wider community safe.

In these very difficult times it is important that bereaved people get help – please go the the Good Grief Trust for further information  Link to the Good Grief Trust

COVID Memorial Wall