When choosing a Funeral Director it is important to ensure that you are able to discuss your personal requirements and have different options explained.   You can ask a Funeral Director to supply an itemised estimate of what the charges will be.  By asking for an estimate it does not mean you have to use them, and you can contact several Funeral Directors for estimates.


Advice on costs be found at the Money Advice Service


Many of the Funeral Directors that regularly use Mortlake Crematorium have signed the Fair Funerals Pledge, which means they; –

  • Recognise funerals can be expensive and many people struggle with the cost
  • Make their most affordable funeral package visible to the public, including third parts costs
  • Charge clear prices for goods and services so people know what they are buying.  Communicate prices in initial conversations and prominently display full prices lists.  For further information www.fairfuneralscampaign.org.uk


Do ask your Funeral Director if they have signed the Fair Funerals Pledge


If you are worried about paying for a funeral you can contact Down to Earth which is a Charity project of Quaker Society Action .  You can phone in confidence on 020 8983 5055 or email downtoearth@qsa.org.uk


To help you choose which funeral director to use it is worth noting that some are members of professional organisations, who may operate a code of conduct and a complaints procedure.


For more information, visit:


The National Association of Funeral Directors (NAFD)

The Society of Allied and Independent Funeral Directors (SAIF)


If you have cause to complain about a Funeral Director you can contact Trading Standards.  To find your nearest trading standards office to your postcode please visit Trading Standards Advice UK.


Arranging a funeral yourself


Funerals do not have to be arranged with the services of a Funeral Directors.  However, if you are arranging a funeral yourself you still need to:


  • Get a death certificate from the doctor a the GP surgery or hospital
  • Register the death in the district where the death occurs
  • Complete and submit the required legal forms for cremation (please contact us to discuss exactly what is needed).
  • Pay the fees to the doctor/hospital, Register office and Cremation Authority


You will also need to consider and arrange the following:


  • Where the body will be from the time of death to the time of the funeral service
  • A coffin suitable for cremation
  • Who/how will place the body into a coffin
  • Transport of the coffin to the Crematorium
  • At the Crematorium you will need enough people to carry the coffin and place it on the catafalque in the chapel


You can contact us for further advice



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